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What to include

  1. Run id — from compute run or compute runs list.
  2. Request id — from the API error body or compute doctor --json.
  3. What you ran (file.py::fn, --gpu, whether you used --wait).
  4. Approximate UTC time.
Do not paste COMPUTE_API_KEY, config.toml, or Checkout session ids.

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Where to send it

There is no public issue tracker and no status.compute.cx page yet. The dashboard is not a ticketing UI. Privacy, export, and deletion: privacy@theoric.com (same address as Privacy). Include your Compute user id (usr_…) when you have one. For a failed or stuck run, keep the run id and request id until there is a published operator contact. Terms still tell you to include those ids.

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Self-check before you write

If the run is terminal and machines is empty, teardown did its job even if the function failed. Send the run id anyway if the receipt looks wrong. Terms and Privacy are on the product site. Treat them as drafts until the site says otherwise.